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1. Are the PDH credits awarded by PDH Center through PDHonline.com/PDHcenter.com/PDHonline.org recognized by the various state boards of registration for PE & PLS?
Florida Board Approval Letter Maryland Board Approval Letter New Jersey PE Board Approval Letter New Jersey LS Board Approval Letter New York Board Approval Letter North Carolina Board Approval Letter Tennessee Board Approval Letter Texas Board Approval Letter Vermont Board Approval Letter Maryland Board Approval Letter


Professional Engineer (PE):

We are an Approved PDH Course Provider (Sponsor) for PE in the ALL the states that require approval or have pre-approval program. These states are:

  1. Florida
  2. Indiana
  3. Maryland
  4. New Jersey
  5. New York*
  6. North Carolina

The following state PE boards require mandatory continuing education, but do not pre-approve any continuing education provider or activity. They leave the choice up to you:

  1. Alabama
  2. Alaska
  3. Arkansas
  4. Delaware
  5. Georgia
  6. Idaho
  7. Illinois
  8. Iowa
  9. Kansas
  10. Kentucky
  11. Louisiana
  12. Maine
  13. Michigan
  14. Minnesota
  15. Mississippi
  16. Missouri
  17. Montana
  18. Nebraska
  19. Nevada
  20. New Hampshire
  21. New Mexico
  22. North Dakota
  23. Ohio
  24. Oklahoma
  25. Oregon
  26. Pennsylvania
  27. South Carolina
  28. South Dakota
  29. Tennessee
  30. Texas
  31. Utah
  32. Virginia
  33. West Virginia
  34. Wisconsin
  35. Wyoming

Approved Sponsor/Provider

All of our online courses comply with the Continuing Professional Competency Guidelines published by National Council of Examiners for Engineering and Surveying (NCEES) and, therefore, should be acceptable to all the state boards requiring mandatory continuing education. In order for your state board to accept your PDH's, you need to choose courses that will maintain, improve, or expand the skills and knowledge related to your field of practice.

PDH Online | PDH Center (PDHonline.com/PDHonline.org/PDHcenter.com) is a Board Approved or Recognized Sponsor/Provider of continuing education activities for Professional Engineers in the following states:

*Attention NY Licensed PE & PLS:

PDHonline.org, Inc./PDH Center is a New York State Board Approved Continuing Education Sponsor. There are two categories of acceptable continuing education in the state of New York:

  1. Educational Activities: A maximum of 18 hours may be in educational activities for professional engineers and a maximum of 8 hours may be in educational activities for land surveyors. Acceptable educational activities include online courses, audio/video courses, and other structured self-study programs that include a testing instrument and is offered by an approved sponsor. PDH online courses in the following areas belong to this category and are accepted by the New York State Board:

    • Technical courses in all subject areas.
    • Courses related to laws and regulations governing the practice of engineering and/or land surveying in the state of New York.
    • Courses related to matters of laws and ethics that contribute to the health and welfare of the public.

    Note: New York State Board does not accept courses that do not directly contribute to the professional practice in the state of New York, which include:


    • Courses related to office management, risk management, leadership, marketing, accounting, financial planning, insurance, real estate, and basic CAD.
    • Courses addressing the laws and rules for practicing engineering and/or land surveying in states other than the New York state.

  2. Live Courses: A minimum of 18 hours of continuing education must be completed in live courses for professional engineers and a minimum of 16 hours of continuing education must be completed in live courses for land surveyors. All 36 hours for professional engineers or 24 hours for land surveyors may be completed through acceptable live courses. Acceptable live courses include webinars, seminars, workshops, lectures, technical presentations, telecourses, teleconferences, and other instructional methods that provide a student the opportunity for immediate interaction with an instructor/presenter. Our webinars belong to this category and are accepted by the New York State Board as continuing education courses.

In addition, we are a Board Approved or Recognized Sponsor/Provider of continuing education activities for Professional Land Surveyors in the following states:

To our knowledge, Florida, Indiana, Maryland, North Carolina, New Jersey and New York are the only six states that currently pre-approve courses or providers (vendors) in both engineering and surveying fields. Although Kentucky has separate pre-approval programs for land surveyors' continuing education activities, they usually accept courses pre-approved by another jurisdiction. In other states that have mandatory Continuing Professional Competency (CPC) requirements, it is generally the responsibility of the engineers and surveyors to select courses that meet the state guidelines. The typical state guidelines define a qualified course as one whose purpose and objective are clear with a content that will "maintain, improve, or expand the skills and knowledge of the licensee's field of practice".

Designation as an Approved Sponsor/Provider indicates recognition by the Board of our online courses as meeting the required standards. Professional engineers and land surveyors in Florida, Indiana and New York as well as professional land surveyors in Maryland, Missouri, Texas, Kentucky New Jersey and Vermont are required to take continuing education courses from Approved Providers. In New Jersey and North Carolina, engineers and surveyors are not required to take courses from Approved Sponsors, but if they do, they are assured that their PDH credits will be accepted by the Board.

As an approved continuing education provider, PDH Online | PDH Center (PDHonline.com/PDHcenter.com/PDHonline.org) maintains records of all online PDH activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, type of activity claimed, date of activity, instructor's name, sponsoring organization, and the PDH credits earned. Copies of these records may be requested by sending emails to PDHonline.org, Inc./PDH Center for audit verification purposes.

As an approved continuing education provider, PDH Online | PDH Center (PDHonline.com/PDHcenter.com/PDHonline.org) submits monthly or quarterly reports, including the names and license numbers of North Carolina PE & PLS, Florida PE & PLS, Tennessee PLS and Texas PLS completing the PDHonline courses during that month or quarter and the PDH credits earned, to the respective board of registration for professional engineers and surveyors. Florida, North Carolina, Tennessee and Texas are the only four states that require reporting from the approved continuing education providers.

Note: Most states requiring CPC (CPD or PDH) do not pre-approve courses or providers (vendors), and leave the choice to the licensees. Click on FAQ for more information.






Land Surveyor (LS):

We are an Approved PDH Course Provider (Sponsor) for LS in the following states:

  1. Florida (Our CEP# 0002496)
  2. Indiana
  3. Maryland
  4. Missouri
  5. New Jersey
  6. New York*
  7. North Carolina
  8. Tennessee
  9. Texas
  10. Vermont

The following state LS boards require mandatory continuing education, but do not pre-approve any continuing education provider or activity. They leave the choice up to you:

  1. Alabama
  2. Alaska
  3. Arkansas
  4. Georgia
  5. Idaho
  6. Illinois
  7. Iowa
  8. Kansas
  9. Louisiana
  10. Maine
  11. Michigan
  12. Minnesota
  13. Mississippi
  14. Montana
  15. Nebraska
  16. Nevada
  17. New Hampshire
  18. New Mexico
  19. North Dakota
  20. Ohio
  21. Oklahoma
  22. Oregon
  23. Pennsylvania
  24. South Carolina
  25. South Dakota
  26. Utah
  27. Virginia
  28. West Virginia
  29. Wisconsin
  30. Wyoming

Our courses have not been directly registered with and approved by the following state LS boards:

  1. Delaware
  2. Kentucky**

**Kentucky land surveyors may take PDH online courses specifically approved by other state land surveying boards since KY LS Board accepts courses approved by their counterparts in other states.

2. Are the LU credits awarded by PDH Center through PDHonline.com/PDHcenter.com/PDHonline.org recognized by the various state boards of registration for architects?

Mandatory Continuing Education is required for architects in the following states:
  1. Alabama
  2. Alaska
  3. Arkansas
  4. Delaware
  5. Florida
  6. Georgia
  7. Hawaii
  8. Idaho
  9. Illinois
  10. Indiana
  11. Iowa
  12. Kansas
  13. Kentucky
  14. Louisiana
  15. Maryland
  16. Massachusetts
  17. Minnesota
  18. Mississippi
  19. Missouri
  20. Nebraska
  21. New Jersey
  22. New Mexico
  23. New York
  24. North Carolina
  25. Ohio
  26. Oklahoma
  27. Oregon
  28. Rhode Island
  29. South Carolina
  30. South Dakota
  31. Tennessee
  32. Texas
  33. Utah
  34. Vermont
  35. Virginia
  36. West Virginia
  37. Wyoming

AIA/CES Registered Provider

PDH Online | PDH Center is an AIA/CES Registered Provider (Provider #J681). Continuing education credits awarded through PDHonline.com or PDHcenter.com or PDHonline.org are acceptable by most state architectural boards requiring Mandatory Continuing Education (MCE) for re-licensure. All of our AIA/CES registered courses comply with the guidelines and criteria established by the American Institute of Architects (AIA).

If you are an architect and would like to receive AIA/CES Learning Units (LUs), you must take the courses listed under the category of "AIA/CES Registered Courses". Providing your AIA membership number when completing your profile will allow us to officially report your LUs.

Our designation by the AIA as an AIA/CES Registered Provider indicates recognition of our online courses as meeting the required standards. Many of our online courses also satisfy the Health, Safety and Welfare (HSW) related training requirement mandated by the AIA and many state boards for architects.

As an AIA/CES Registered Provider, PDH Online | PDH Center maintains records of all online continuing education activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, the type and date of activity, the instructor's name, the sponsoring organization, and the PDH/LU credits earned. Copies of these records for audit verification purposes may be requested by sending emails to PDHonline.org, Inc./PDH Center.

As an AIA/CES Registered Provider, PDH Online | PDH Center submits monthly reports, including the names and AIA numbers of all AIA members completing the PDHonline courses and the Learning Units (LU) earned, to the Oklahoma AIA/CES Records office. Because Learning Units are entered into a database manually by AIA staff, it will take approximately 8 weeks for your Learning Units to appear on your AIA transcript.

Note: Almost all states requiring MCE accept courses offered by AIA/CES Registered Providers. Click on Details for more information.

 

3. How does your continuing education program work?

All PDHonline courses are designed with a clear purpose and objective to maintain, improve, or expand the skills and knowledge relevant to the licensee's field of practice. Courses offered by PDH Center are the state-of-the-art in the field of engineering and surveying. Each lecture is supplemented with new learning materials including links to additional resources and a quiz to help the attendee earn professional development hours (PDH units) or AIA Learning Units (LU).

Developed and maintained by professional engineers, PDHonline.com/PDHonline.org/PDHcenter.com is a fully automated virtual classroom dedicated to the online continuing education for engineers, surveyors and architects. Our server is programmed to conduct quizzes, issue Certificates of Completion, and keep records of your PDH activities on a 24/7 schedule.

All the online courses offered by PDHonline.com/PDHonline.org/PDHcenter.com comply with the model guidelines published by National Council of Examiners for Engineering and Surveying (NCEES), which are adopted by most state boards of registration for PE & PLS. Our online courses registered with the AIA/CES meet the guidelines and criteria established by the American Institute of Architects' Continuing Education System (AIA/CES).

Because they are selected based on their educational background and practical experience, PDHonline instructors are qualified to teach the subject matter. Many of them have over ten years of practical experience, and are registered professionals in their field of practice.


As an approved continuing education provider, PDHonline.com/PDHonline.org/PDHcenter.com maintains records of all online PDH activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, the type of activity, date of the activity, the instructor's name, sponsoring organization, and the PDH credits earned. Copies of these records for audit verification purposes may be requested by sending emails to PDHonline.org, Inc./PDH Center.

Three states require continuing education providers to submit reports to their respective boards of registration. As an approved provider, PDH Center submits monthly or quarterly reports. These reports include the names and license numbers of all Florida PE & PLS, North Carolina PE & PLS and Tennessee PLS, completing PDHonline courses during that month or quarter and the PDH credits earned.

As an AIA/CES Registered Provider, PDH Center submits monthly reports, including the names and AIA numbers of all AIA members completing the PDHonline courses and the Learning Units (LU) earned, to the AIA/CES Records Office in Oklahoma.

4. How does your live webinar program work?

Through live webinars, we deliver our instruction to your home or office. Therefore, you do not need to travel. However, you need to have a computer with Internet connection and/or a telephone to participate.

Once you purchase a live webinar, you need to print out related lecture notes and quiz before you attend the web session. We'll send you an invitation through email approximately 24 hours before the webinar, which contains the detailed information on how to access our webinar site. We'll confirm your attendance and verify your participation during the webinar. At the end of the webinar, you need to submit the quiz answers (each quiz question will be reviewed during the webinar) and print a certificate of completion from our website. The normal registration deadline is half an hour before the event. Please call us at 703-988-0088 if you want to register after the deadline.

5. How do I take an online course?

Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.

Method A: Treat the online course like it is a home-study course. Here is the recommended procedure:

  1. Purchase the course using one of the payment options.
  2. Download the course files if they are in PDF or Word format.
  3. Print the course materials and quiz questions from your browser.
  4. Study the course materials at your own pace.
  5. Complete the quiz on paper (off-line) if you like.
  6. Log onto our website and enter your quiz answers - our computer will grade your quiz immediately.
  7. Take the quiz again without additional charge, if you fail the quiz.
  8. Print the certificate of completion when you pass the quiz.
Method B: Take the online course entirely by computer. Here is the recommended procedure:
  1. Purchase the course using one of the payment options.
  2. Review the quiz questions online - you may optionally print the quiz questions.
  3. You may save the course materials and quiz questions on your computer for off-line study.
  4. Study the course materials at your own pace online or off-line.
  5. Complete the quiz online - our computer will grade your quiz immediately.
  6. Take the quiz again without additional charge, if you fail the quiz.
  7. Print the certificate of completion when you pass the quiz.
Method C: Take the online course using any combination of the techniques mentioned in Methods A & B.
6. How much time will I be allowed to complete a course?

You have one year from the date of purchase to complete the course.

7. How much time do I have to complete a quiz?

There is no time limit while you take the quiz. If you can't finish the quiz in one session, you may want to save or print out the partially completed quiz for use next time because our server will not be able to remember your partially completed quiz. You must complete the quiz within one year from the date of purchase.

8. Do you have a shopping cart?

Our shopping cart feature is integrated into our course package deals. Here is what you can do to achieve just one payment transaction:

1. Select a PDH Course Package (Z-Course) based on the number of PDHs you need.
2. After making payment for the package, you may customize your package by selecting courses of interest to you.
3. Once you confirm your selection, the courses you select will be automatically activated for you.

You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals

9. How do I pay for the online courses?
To obtain PDH credits for any PDH online course, you must purchase the course and take a quiz. There are two payment options:

1. Payment by Credit Card or eCheck through Express Checkout.

Visa, MasterCard, AMEX & Discover
Authorize.net

We accept Visa, MasterCard, American Express and Discover.

2. Payment by Check or Money Order

If you experience any difficulties in paying by credit card online or prefer to pay by check, you may purchase the course by sending a check or money order to:
PDHonline.org
5272 Meadow Estates Drive
Fairfax, VA 22030-6658
U.S.A.
Note: The check or money order should be made payable to PDHonline.com or PDHcenter.com, and must be drawn on a US bank in US dollars. Once we receive your payment, we will notify you by email so that you can take the quiz and obtain your Certificate of Completion.

3. Payment by Credit Card through Phone or Email

We also accept credit card orders over the phone or email if you provide us the following information:
Your name
Your daytime phone number
Credit card number
Credit card expiration date
The name on the credit card
The card code (CVV on credit card)
Course numbers or titles
Here is our phone number: (703) 988-0088, and email address: PDHonline@Gmail.com. Once we receive your order, we will notify you by email about the course activation.

4. Payment through Purchase Order or Corporate Account

We accept purchase orders or corporate accounts. Please email us at PDHonline@Gmail.com and provide the following information to set up your corporate account or purchase order:
Your name
Your company name
Your company address
Your company phone number
The name & email of the contact person
Course numbers or titles
Special arrangement can be made to activate the courses using your corporate purchase order. Please contact us by phone or through email for details.
10. Why didn't my credit card transaction go through?

Online credit card transaction failure could be caused by one of the following reasons:

1. You entered an incorrect Card Code (CVV - Card Verification Code) on the payment screen. In this case, you will receive the following message on the payment screen:


This transaction has been declined.

To resolve this issue, you need to enter the correct card code (the last 3 digits on the back of your credit card or the 4 digits in small print above your American Express card numbers.

2. Your credit card company may have placed a hold on your credit card transaction. In this case, you will receive the following message on the payment screen:


(2) This transaction has been declined.

To resolve this issue, you need to contact your credit card company to ask them to remove any restriction they have placed on your credit card (they can do so instantly within their systems). Then you can re-submit your transaction online.

3. Occasionally, the following error message may result after you re-submit the transaction:


(98) This transaction cannot be accepted.

If the error message (98) above appears on the payment screen, please close the payment screen (the one with a light yellow background) and re-start the payment process. If the problem persists, please call us at 703-988-0088 to place your order over the phone.

11. How do I know my credit card transaction is secure?

Our online ordering system uses the industry-standard Secure Sockets Layer (SSL) technology powered by the credit card processors Authorize.net and PayPal.com to encrypt the information you send us when you place your order. The transaction information is encrypted on your computer, sent through the Internet as scrambled code, and decrypted on the credit card processor's secure server. Therefore, your credit card information is secure and cannot be read in transit.

12. How do I convert a CEU to a PDH or an LU?

1.0 CEU (Continuing Education Unit) = 10 PDHs or 10 LUs.

1.0 PDH (Professional Development Hour) = 1.0 Clock Hour (minimum 50 minutes).

1.0 LU (Learning Unit) for architects = 1.0 PDH for engineers.

13. How much do online courses cost?

The standard price of our online course ranges from $15 to $30 per credit hour. Special discounts are available during promotional events. Group discounts are also available to any company with four or more engineers and/or surveyors who must meet continuing education requirements and register as PDHonline users. To receive a special group discount, please contact us through email or at 703-988-0088 for details.

14. How can I get a receipt for my purchase?

We will send you a receipt through email once we receive your online payment or check payment. You may also print a payment receipt at any time from "My Account".

15. How can I get an additional certificate of completion?

You may print certificates of completion for the courses you have taken from "My Account" (on the top menu bar).

16. How can I retrieve my password?

You may retrieve your password by using the "Forgot Your Password?" feature on our home page or on the user login screen.

17. How can I retrieve my password if I cannot access the previous email address or my previous email address has expired?

By entering your previous email address through the "Forgot Your Password?" feature on our website, you will receive a strong hint about your password. If that is still insufficient for you to recall your password, you may email us at: PDHonline@Gmail.com by providing us your name and previous email address or call us at (703) 988-0088. You may update your email address through "My Account" once you log into your old account.

18. How can I get a complete record of the courses I have taken from your website?

You may obtain a complete record of the courses you have taken with us from "My Account" (on the top menu bar).

19. How can I contact the instructor?

You may contact the instructor through email. In your email, please include the instructor's name and course number, and be specific about the issues you would like to discuss. Due to the large amount of email inquiries we receive, our instructors will normally respond to the paid users only.

You may also contact the instructor through the quiz end questionnaire or through "My Account" for courses you have completed.

20. How can I get a copy of the PDHonline course catalog?

We offer digital catalogs only. You may print a copy of the PDHonline course catalog from "Courses" on the top menu bar.

21. How can I update my personal profile or email address?

You may update your personal profile or email address through "My Account" or when you take a quiz.

22. How may I become a PDHonline course provider?

If you are interested in becoming a PDHonline course provider, you should submit a resume, a brief biography and a list of proposed course topics to our email address. We will review your educational background and practical experience, and will notify you of our decision within three business days. For more information, please click "Provider" on the top menu bar.

23. How many questions are in each quiz?

The number of quiz questions varies from course to course. There are a minimum of 10 quiz questions in each course offering less than 5 PDH credits, and a minimum of 20 quiz questions in each course offering more than 4 PDH credits. For courses approved by the Texas Land Surveying Board, there are 50 quiz questions for each course. For courses registered with the AIA/CES, there are 10 quiz questions for the first LU credit and 5 quiz questions for each additional LU credit. For example, a 4-LU course has a minimum of 25 quiz questions.

24. Why can't I enter PDHonline Course Library after I completed the registration?
Your web browser's cookie function may be disabled or your web browser is an old version. To access PDHonline's personalized web pages, you need to turn on the cookie function in your web browser per instructions below.

If you're using Internet Explorer Version 6.0 or higher:
On the browser menu bar, click
1. Choose Tools, then
2. Internet Options.
3. Click the Privacy tab,
4. Move the slider to the bottom to Accept All Cookies.
Note: You may also click the Edit button to override cookie handling for individual websites or click the Advanced button to override automatic cookie handling.

If you're using Internet Explorer Version 5.0 or 5.5:
On the browser menu bar, click
1. Choose Tools, then
2. Internet Options.
3. Click the Security tab.
4. Click Internet, then Custom Level.
5. Scroll down to Cookies and Enable per-session cookies (not stored).

If you're using Mozilla Firefox 2.0 or later version:
On the browser menu bar, click
1. Tools, then
2. Options, then
3. Click the Privacy icon,
4. Select "Accept cookies from sites".

If enabling the cookie function in your browser does not eliminate the problem and your web browser is not the latest version, we recommend you to download the latest Microsoft Internet Explorer or download the latest Mozilla Firefox.


25. Why can't I login using my email address (user ID) and password?
This problem could be caused by one of the following reasons:

1. Your computer memorized a different password for the corresponding email address. In this case, do not use the password memorized by your computer. Instead, type in your password. Please note that password is case-sensitive.

2. If you do not remember your password or are not sure what password you used before, you may request your password by using the "Forgot Your Password?" feature on our website. If you do not receive your password within five minutes, please check your junk or spam email folders. Sometimes, valid emails could land in these folders.

3. Maybe you are using an old version of a browser. If you used Firefox, you may want to try Google Chrome or Microsoft Internet Explorer to see if you can log in using a different browser.

4. The other possible cause is that your web browser's cookie function may be disabled. To test if your computer can communicate with our server, you may try to log into our website using the following dummy account:

User Email Address (User ID): x
Password: 123

If you can log into Mr. X's account, your computer setting is correct. Otherwise, please see FAQ No. 22 for instruction on how to enable the cookie function.

26. Why can't I open the PDF files on your website?

This could be caused by one of the following reasons:

1. Your computer's resource is low. In other words, you may have several applications running, and your computer may not have sufficient RAM to open another PDF document. In this case, we recommend that you first save the file to your computer by right clicking the mouse, choosing "Save Target As..." in Internet Explorer or "Save Link As..." in Chrome, and then open the file in Adobe Acrobat Reader.

2. You may not have Adobe Acrobat Reader installed on your computer or you may have an earlier version. Please click the button below to download the latest FREE version of Acrobat Reader.

27. Why can't I access the course or quiz after online payment?

Occasionally, our server may miss the communication from our payment gateway. If you cannot access the quiz or course materials after online payment, please notify us through "Contact Us" or call us at 703-988-0088. Once we receive your notification, we will activate the quiz or course for you, and send you an email notification about the quiz or course activation.

28. Why do you have several almost identical websites?

To provide the highest quality service with the least interruption, we operate several mirror sites for the convenience of our valued customers. PDHonline.com, PDHonline.org, PDHcenter.com and PDHcenter.org are just some of the websites maintained by our organization. If you have difficulty in accessing one of our websites, please try to access another one. All of our online courses are available through any of the above websites. You may use the same user ID and password on any of our websites.

29. What are the advantages of taking online courses?

Taking a PDHonline course is

  • Convenient - You can study the course materials and complete the quiz at your own pace in the comfort of your own home or office.
  • Efficient - You save a lot of time because you do not need to travel to remote locations.
  • Economical - You save a lot of money because there are no traveling and lodging costs.
  • Beneficial - You benefit from the feedback of your peers which is incorporated in our courses periodically.

In short, taking online courses is more convenient, more efficient, and more economical than attending seminars or conferences. In addition, we offer live interactive webinars to help licensees in New York, Wisconsin, Iowa and Ohio meet their continuing education needs.

30. What happens if I miss a live webinar session?

You will be automatically enrolled into the next session. Most of our webinars are offered once every three to four months. Please check our website for specific webinar schedule.

31. What computer system and software do I need to view online courses?
You need the following computer system and software to view online courses:

Computer: PC with Windows, Apple Mac, tablets and smartphones
Operating System: Microsoft Windows XP, Vista, 7 and 10 or Mac OS/OS X
Web Browser: Google Chrome, Microsoft Internet Explorer, Microsoft Edge, Mozilla Firefox or Apple Safari.
Adobe Acrobat Reader: Adobe Acrobat Reader 5.0 or later is required because most of our course materials are provided in PDF format. Click the button below to download the latest version of FREE Acrobat Reader.

32. What is the passing score for PDHonline quizzes?

The passing score is 70% for all PDHonline quizzes except those registered with AIA/CES or approved by Texas PLS Board. The passing score for AIA/CES registered courses and Texas PLS Board approved courses is 80% and 95%, respectively.

33. What should I enter as the Security Code on the payment screen?

You need to enter the special characters shown in a gray box of the payment screen as the Security Code when you place your order online. The Security Code is different from CVS (Card Verification Code) - last 3 numbers from back of card (or 4 numbers in small print on an AMEX card).

34. What are the definitions of PDH, LU and CEU?

A Professional Development Hour (PDH) is defined as one contact hour of instruction, presentation or study. The term PDH is commonly used in the engineering community. The maximum PDH credit for a seminar that starts at 8 a.m. and ends at 5 p.m. with an hour lunch is eight (8). Short breaks are permissible as long as a minimum of 50 minutes of presentation/participation/study per hour is undertaken. If there are no breaks, or there are breaks of less than 10 minutes per hour, no additional time may be claimed. PDH credit cannot exceed the actual contact clock hours. PDH credit is rounded off to the nearest half hour. No activity under a half hour is accepted for credit. For example, a qualifying activity of 30 to 49 minutes would be reported as 0.5 PDH and an activity of 50 to 70 minutes would be reported as 1.0 PDH. A PDH is sometimes called a PDU (Professional Development Unit).

The Learning Unit (LU) is used by the American Institute of Architects' Continuing Education Systems (AIA/CES) and is based on a 60-minute hour. Time beyond 60 minutes is recorded in quarter hour increments (e.g., 1 hour 45 minutes = 1.75 LUs). Credit should be stated as an AIA/CES Learning Unit hour (AIA/CES LU). In order for programs to qualify for Health, Safety and Welfare (HSW) credit, providers must demonstrate that 75% of the content specifically addresses one or more HSW-related issues. Programs that qualify for HSW credit are identified as "AIA/CES Learning Unit (HSW)" or "AIA/CES LU (HSW)."

The Continuing Education Unit (CEU) is a nationally recognized and uniform unit of measure for continuing education and training. One CEU is awarded for each 10 contact hours of instruction or study. When a provider of CE activities fully follows the requirements of the International Association for Continuing Education and Training (IACET) in awarding CEUs, 10 PDHs will be credited for 1 CEU. However, one should be aware that some organizations may advertise CEU credit without having met the requirements of the IACET.

35. What is the PDH or CPC requirement in each state?

Typically, each licensee is required to obtain a total of 12 to 15 (24 to 30 if biennial) PDH units during a renewal period year. States such as Florida, Indiana, Maryland, Louisiana, Mississippi, New Jersey, New York and Texas also requires 1 to 2 PDH units related to the professional ethics and/or the laws and rules of professional practice. For more information regarding specific PDH or CPC requirements in your state, please visit our webpage State PDH Requirements or visit your board website.

36. What kinds of activities are qualified as PDH activities?
Determination of qualifying activities must be made by the licensee in states that do not pre-approve courses or activities. With the broad range of opportunities to earn PDH credit, it is up to the licensee to determine whether the activity qualifies under the Board's requirements. The following activities are usually acceptable to the state boards:
  • Completing online courses or correspondence courses on topics related to the licensee's professional practice (a test is required at the end of the course).
  • Completing or attending seminars or in-house training programs which relate to the licensee's professional practice.
  • Attending technical or professional society meetings when a topic related to the licensee's professional practice is presented as a principal part of the program.
  • Teaching a course for the first time or expending substantial time updating material previously taught.
  • Completing management or ethics courses which improve one's business or profession.

For additional information on typical qualifying and non-qualifying PDH activities, please visit your board website.

37. What does HSW mean for AIA/CES registered courses?

HSW stands for Health, Safety and Welfare. American Institute of Architects (AIA), many state architectural boards and some state engineering boards require that a certain number of continuing education hours are in the subject areas that relate to the health, safety and welfare of the public. All PDH online courses that qualify for AIA HSW credits are clearly indicated in the course titles.

38. Do I have another chance to take the quiz if I fail on the first attempt?

Yes, you may repeat the quiz until you pass (at no additional charge within one year of purchase). Once you pass the quiz, you can still access the quiz within 30 days.

39. Do I have to be online the entire time to take a course?

No, you may print the course materials and study them off-line, at your convenience.

40. Do I need to submit a copy of the certificate of completion to my state board?

Usually you do not need to mail your certificates of completion to your board unless you are asked to do so on the renewal form or when you are audited. However, you should keep a copy of the certificate of completion for your own record.

41. Do you offer corporate training programs?

Yes. We can design, implement, maintain or provide your corporate online training program. Please contact us through email or at 703-988-0088 for details.

42. Do you report PDH credits to all the state boards?

No. However, we submit periodic reports to the state boards that require reporting from approved continuing education providers. Our reports include the names and license numbers of all registrants completing the PDHonline courses during the reporting period and the PDH credits earned.

43. Do you offer group discounts?

Yes. Group discounts are available to any company with four or more engineers and/or surveyors who must meet the continuing education requirements. To receive a special group discount, please contact us through email or at 703-988-0088 for details.

44. Do you share my contact information with anyone?

No. Information about you is required to process your orders and will only be used to provide a more personalized experience during your learning sessions. PDHonline.com/PDHonline.org/PDHcenter.com/PDHcenter.org respects your personal privacy. We will not release your name, address, telephone number or email address to anyone without your consent.

45. Do you accept all major credit cards?

Yes. We accept all major credit cards through Express Checkout or PayPal.com. You need to choose Express Checkout if you want to use American Express corporate cards or Discover Cards.

46. Do you offer correspondence courses?

Yes. You may call 703-988-0088 to place your order. There is a shipping and handling fee for each correspondence course. So it is more cost-effective if you can download/print the course materials directly from our website.

47. Do you offer live seminars?

Yes, we offer live web seminars (webinars) through the Internet for certain topics. You can attend our webinars from your home or office using a computer, a tablet or a smartphone.

Our live webinar program has been approved by the New York State Board for Engineering and Land Surveying, and is acceptable to all other state boards. Please click "Live Courses & Web Seminars" for the upcoming webinar schedule.

48. Do you report Learning Units directly to the AIA for AIA members?

Yes, we report your Learning Units directly to the AIA on a monthly basis. It will take approximately one week following the end of the month for your Learning Units to appear on your AIA transcript. To ensure that your LUs are included in our report, you must provide your AIA membership number in your profile, and you must take the courses listed under the category "AIA/CES Registered Courses". If you take courses not registered with AIA/CES, you must report the earned Learning Units using the Self Report Form provided by AIA/CES. To update your profile, please visit "My Account" on the top menu bar.

49. Do you offer courses on Florida Board Laws and Ethics?

For FL PE: Yes, you can take our R160 (FL PE Ethics) and R207 (FL Laws & Rules). They are good for the current renewal cycle 2015-2017.

For FL LS: You need to take PDH Course R211F for your required Florida MTS training. If you have taken this course before, you may repeat it.

50. Do you offer audio courses?

Yes. We have several audio courses available under Electrical Engineering and Ethics Categories. You may download them for your personal use only. We do not offer audio courses for rental.

51. Do you offer video courses?

Yes. We offer video courses through streaming. Please click "On-Demand Video Courses" for details.

52. Which states have mandatory Continuing Professional Competency (CPC) requirements?

Currently, forty-three states require evidence of Continuing Professional Competency (CPC) or Mandatory Continuing Education (MCE) as a condition for renewal of the individual's professional license. Most other states are expected to follow suit in the near future.

53. Is one PDH unit equal to one hour of continuing education (one contact hour)?

Yes, one PDH (Processional Development Hour) is equal to one hour of continuing education or one contact hour. See the table below for typical conversion from other continuing education activities to PDH:

CONVERSION TABLE

One college semester hour.................................. 45 PDH
One college quarter hour..................................... 30 PDH
One continuing education unit (CEU)..................... 10 PDH
One contact hour of teaching for the first time ........ 2 PDH
Each published paper, article or book.................... 10 PDH
Each patent..................................................... 10 PDH

54. Where can I get answers for other questions about continuing education?
55. Can I access online courses from any computer after the purchase?

Yes. You may access your courses from anywhere in the world. To access your account, you need to login using the same user ID (your email address) and password you used previously.

56. Why can't I find my PDH credits at myfloridalicense.com?

The missing PDH credits could be caused by one of the following reasons:

1. You did not provide us your Florida license number in your profile at the time you completed your course(s).
2. You provided an incorrect Florida license number in your profile at the time you completed your course(s).
3. You became a Florida PE after you initially signed up as a user of our website.

In any of the above cases, you need to add/verify your Florida license number through "My Account" and notify us through "Contact Us". Please include your course number, completion date and license number in your correspondence so that we can report/resubmit your credit hours.

As a Florida Board approved continuing education provider, PDHonline.org/PDHcenter.com submits periodic PDH reports to the Florida Board of Professional Engineers. Our Florida reports are usually filed on a monthly basis except in the last two months of a license renewal cycle. During the license renewal season, we file our Florida reports more frequently, from weekly in the last two months (January and February in odd year) to daily in the last week of February (odd year) to facilitate the your license renewal process. Since June 1, 2009, you can no longer self-report your continuing education credits for courses completed after 5/31/2009.

For additional information, please visit the Board website below:

Florida Board of Professional Engineers

57. Why can't I find my previous PDH course purchase or completed course records in My Account?

This may be because you have more than one account with us. If your email address has changed, you should still use the old email address and the associated password to access your previous account information. If you would like to combine your records from two accounts, please provide us your old and new email addresses through "Contact Us" or call us at 703-988-0088.

58. Why can't I receive the password I requested through your website?
Our server sends out your password immediately upon your online request. If you have not received your password through email, please check your junk or spam email folder if applicable. If it is not there or you do not have junk email folder, please check your email filter setting. Some email systems may block emails from senders not listed in the contact list (whitelist).
59. Why can't I access your webinar using my Mac?

You need to install Camino browser on your Mac in order to access our webinar facility. Here is the link to the Camino website:
Get Camino!

60. Can I receive credits if I forgot to enter the coupon code at the time of online purchase?

No. Our office policy requires that all coupon codes be entered at the time of online purchase because we do revenue sharing with our course providers in real time. Thank you for your understanding.

61. Can I get a refund for my purchase?

As a registered user, you may preview almost all of our courses prior to the purchase. To protect the interest of our course authors, we'll refund your payment only if the course is not accepted by your state board. If you have not completed the quiz, you may request a course exchange if you find the course is not suitable for you. In this case, please send your request through "Contact Us" or call us at 703-988-0088.

62. Can I order several courses all together?

Currently, you may order several courses in one transaction by purchasing a PDH Course Package (Z-course). Our course packages have many different sizes and are very flexible. As a matter of fact, you may customize your own course package. Option: If you wish to order multiple courses at one time or prefer to have one credit card transaction for several purchases, you may place your order over the phone at 703-988-0088. Please have your course numbers and card information ready when you call.

63. Can I use the coupon code for multiple courses?

Yes. You may apply the coupon code to all of your purchases as long as the code has not expired. You need to enter the coupon code in Step 2 of the payment process for each course.

64. Can I share my discount coupon code with my colleagues?

Yes. You may share the coupon code with your colleagues and friends.

65. Do you have an introductory promotion for the first time PDHonline users?

Yes. As part of our ongoing 15th Anniversary celebrations, the first time users may receive 25% discount for the first PDH course purchase. Just enter the following coupon code in Step 2 of the payment process at the time of online purchase:

PDH2015

This offer cannot be applied to prior sales. The coupon code must be entered at the time of online purchase to receive the discount.

66. Are your courses acceptable to the Pennsylvania PE & LS Board?

Yes, our courses are acceptable to PA Board as long as they maintain, improve or expand the skills and knowledge of your professional practice. You need to complete 24 credits (PDHs) by the September 30 renewal date (odd year).

To eliminate any confusion about continuing education requirements for PE & LS licensed in PA, we have posted below the latest notice from the Pennsylvania Board.

** Special Notice: Continuing Education Requirements **
PA State Registration Board for Professional Engineers, Land Surveyors and Geologists eNewsletter (June 9, 2010)

BOARD CONTINUING EDUCATION (CE) GOES INTO EFFECT FOR 2009-2011 RENEWAL CYCLE 24 CREDITS MUST BE COMPLETED BY SEPT. 30, 2011

THE BOARD HAS DECIDED TO GRANT A MORATORIUM FROM DISCIPLINARY ACTION PROVIDED ANY CE CREDIT DEFICIENCIES ARE COMPLETED BY APRIL 1, 2012.

In its e-newsletter sent May 14, the State Registration Board for Professional Engineers, Land Surveyors and Geologists attempted to update licensees on the upcoming requirements for mandatory continuing education (CE) to be set forth in regulations of the Board. THAT INFORMATION IS NOW OUT OF DATE AND SHOULD BE DISREGARDED.

This special mailing is intended to provide licensees with the most current information concerning mandatory continuing education. Please accept our apologies for any confusion that may have resulted.

On May 12, the legislature enacted and Governor Rendell signed into law Act 25 which amended the Engineer, Land Surveyor and Geologists Registration Law (the Law) to clarify the requirements for mandatory continuing education and to make it easier to meet your requirements and to provide more choice in CE courses, seminars, work shops and conferences.

Act 25 specifically eliminated the need for the board to pre-approve CE courses. Now, the board CE requirements are based upon the provision of the model law and rules of the National Council of Examiners in Engineer and Surveying (NCEES), which is the national organization of licensing boards. This change in the Law expands the number of CE courses and activities that will be acceptable for credit.

In addition, Act 25 specifies that the first CE cycle of 24 credits must be completed, no ifs, ands or buts, by the Sept. 30, 2011 renewal cycle. This is a change from the prior directive. But the board has come up with a way to smooth the transition for you so that no one is disadvantaged or is unfairly disciplined for any CE deficiencies that may result from confusion over the CE deadline.

In order to accommodate licensees who are just now learning of this deadline, the board has decided to grant a moratorium from disciplinary action for anyone who has not completed the 24 CE credits by the Sept. 30, 2011, renewal date provided any and all CE credits short of the mandatory 24 are completed by April 1, 2012. If you fail to make up the CE deficit by the April 2012 deadline, you will be facing disciplinary action and you will not be permitted to double count CE earned after the September deadline for the following renewal cycle.

The best course of action is to begin doing your CE today. Any CE credits that you have earned as far back as Oct. 1, 2009, will be acceptable at the time of renewal.

** End of Special Notice **

67. Where can I enter the coupon code?

You need to first click on "Buy Now" and then enter the coupon code in Step 2 of the payment process at the time of online purchase. You may use the coupon code for multiple courses unless noted otherwise.

68. What is the lowest price you can offer for the Florida Board Laws & Rules course?

Currently, we do not have a course on FL Board Laws & Rules. Please check our website in mid-February, 2017.

69. Do you report to the Florida Board?

Currently, we submit periodic reports to the Florida PLS Board, but not to the FL PE Board (not required anymore). Please note that you must provide us your Florida PLS license number in your profile so that we can report your PDH credits. If you do not see your PDH credits after one month, please notify us through "Contact Us", and provide us the course number and your Florida PLS Number in your message so that we can report your credits.

70. Are all PDHonline courses acceptable to North Carolina Board of Examiners for Engineers and Surveyors (NCBELS)?

Although we are a NCBELS approved sponsor for continuing education of engineers and land surveyors, NC Board does not automatically accept all of our courses. As a NC licensee, you must choose courses that will result in the maintenance, improvement, or expansion of skills and knowledge relevant to your field of practice. In particular, the following types of courses or activities are not acceptable for CPC credit in North Carolina:

Executive Coaching
Estate or financial planning
Basic computer/software (e.g. Word, Excel, Access, PowerPoint, Outlook, etc.)
Sight-seeing and tours
Visiting vendor/exhibitor displays
Sales presentations or sales seminars (e.g. increasing sales, maximizing profitability, marketing, etc.)
Self-study
Personal improvement
General business meetings
Regular employment activities
Research
Company procedure and policy workshops

In addition, the Board has final authority with respect to approval of courses, credit, PDH value for courses, and methods for licensees to earn credit.

71. How can I buy multiple courses in one transaction?

You may combine your courses and purchase a PDH Course Package (Z-Course), which enables you to make one payment for all of your courses. You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals


72. How long does it take for you to activate my course after payment?

Usually, our course activation is instant upon your online payment. Occasionally, our server may miss the communication with our payment gateway, and you may not be able to access the quiz immediately after the payment. In this case, please email us your payment receipt, and we will activate your quiz manually. If time is of essence, you may go ahead to make the same purchase again and notify us that you have made duplicated payments. We will issue a full refund to your credit card for your first payment on the following business day.


73. How do you determine the date of completion?

The date of completion for a course is the date you successfully complete the quiz, and is based on your time zone. Our server clock follows the Eastern Time. If you are located in another time zone and you completed your course before midnight your local time, we can adjust the date of completion for you upon your request.


74. Can I view your sample certificate?

Yes, please click the sample certificate of completion for details.

75. What can I do if I cannot make a payment through your Express Checkout?

If you experienced a problem with our Express Checkout, you may do one of the following:
1. Use a different credit card;
2. Use a different computer;
3. Send us a check; or
4. Place your order over the phone at 703-988-0088

76. Do you offer Timed & Monitored Online Courses for Ohio PE & LS?

Yes, please click Ohio Approved Courses for PE & LS for details. The following notice is posted for your information so that you know the difference between a Correspondence Course (e.g. an online course) and a Timed & Monitored Course (e.g. a live webinar):

OHIO BOARD CPD ADVISORY (10/1/2015)

Registrants are reminded that Board policy allows up to a maximum of three (3) hours continuing professional development per year for the completion of correspondence courses (paper, online, or other formats) provided the course and course provider meet the requirements of R.C. 4733.151.

Important- Do not confuse correspondence courses and online courses. Correspondence courses are courses that involve reading articles or other text and can be received by mail or online. Correspondence courses are typically self-paced and participation is not monitored by the provider. These types of courses are acceptable up to three hours per year.

77. I am taking a Timed & Monitored Course, but the on-screen clock stopped. How do I restart the clock?

You may resume your clock by pressing F5 key on your keyboard or by refreshing your screen. Please note that for T&M courses, You need to actively view course content online - at least click your mouse once in a while. The on-screen tracking clock will stop if there is no activity for 10 minutes at your end.



If you could not find the answer to your question, please send your question through "Contact Us".