Frequently Asked Questions/Online Help
Click any question below to view the the answer!
1. How does your continuing education program work?
All PDHonline courses
are designed with a clear purpose and objective to maintain, improve, or
expand the skills and knowledge relevant to the licensee's field of practice.
Courses offered by PDH Center are the state-of-the-art in the field of
engineering and surveying. Each lecture is supplemented with new learning materials
including links to additional resources and a quiz to help the attendee earn professional
development hours (PDH units) or AIA Learning Units (LU).
2. How do I take an online course?
Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.
3. How much time will I be allowed to complete a course?
You have one year from the date of purchase to complete the course.
4. How much time do I have to complete a quiz?
There is no time limit while you take the quiz. If you can't finish the quiz in one session, you may want to save or print out the partially completed quiz for use next time because our server will not be able to remember your partially completed quiz. You must complete the quiz within one year from the date of purchase.
5. Do you have a shopping cart?
Our shopping cart feature is integrated into our course package deals. Here is what you can do to achieve just one payment transaction:
6. How do I pay for the online courses?
7. How can I get a complete record of the courses I have taken from your website?
You may obtain a complete record of the courses you have taken with us from "My
Account" (on the top menu bar).
8. How can I contact the instructor?
You may contact the instructor through email.
In your email, please include the instructor's name and course number, and be specific about the issues you would like to discuss. Due to the large amount of email inquiries we receive, our instructors will normally respond to the paid users only.
9. How may I become a PDHonline course provider?
If you are interested in becoming a PDHonline course provider, you should submit
a resume, a brief biography and a list of proposed course topics to our email address.
We will review your educational background and practical experience, and will
notify you of our decision within three business days. For more information,
please click "Provider"
on the top menu bar.
10. How many questions are in each quiz?
The number of quiz questions varies from course to course. There are a minimum of
10 quiz questions in each course offering less than 5 PDH credits, and a minimum of
20 quiz questions in each course offering more than 4 PDH credits. For courses approved by the Texas Land Surveying Board, there are 50 quiz questions for each course. For courses registered with the AIA/CES, there are 10 quiz questions for the first LU credit and 5 quiz questions for each additional LU credit. For example, a 4-LU course has a minimum of 25 quiz questions.
11. What happens if I miss a live webinar session?
You will be automatically enrolled into the next session. Most of our webinars are offered once every three to four months. Please check our website for specific webinar schedule.
12. What is the passing score for PDHonline quizzes?
The passing score is 70% for all PDHonline
quizzes except those registered with AIA/CES or approved by Texas PLS Board. The passing score for AIA/CES registered courses and Texas PLS Board approved courses is 80% and 95%, respectively.
13. What are the definitions of PDH, LU and CEU?
A Professional Development Hour (PDH) is defined as one contact hour of instruction, presentation or study. The term PDH is commonly used in the engineering community. The maximum PDH credit for a seminar that starts at 8 a.m. and ends at 5 p.m. with an hour lunch is eight (8). Short breaks are permissible as long as a minimum of 50 minutes of presentation/participation/study per hour is undertaken. If there are no breaks, or there are breaks of less than 10 minutes per hour, no additional time may be claimed. PDH credit cannot exceed the actual contact clock hours. PDH credit is rounded off to the nearest half hour. No activity under a half hour is accepted for credit. For example, a qualifying activity of 30 to 49 minutes would be reported as 0.5 PDH and an activity of 50 to 70 minutes would be reported as 1.0 PDH. A PDH is sometimes called a PDU (Professional Development Unit).
The Learning Unit (LU) is used by the American Institute of Architects' Continuing Education Systems (AIA/CES) and is based on a 60-minute hour. Time beyond 60 minutes is recorded in quarter hour increments (e.g., 1 hour 45 minutes = 1.75 LUs). Credit should be stated as an AIA/CES Learning Unit hour (AIA/CES LU). In order for programs to qualify for Health, Safety and Welfare (HSW) credit, providers must demonstrate that 75% of the content specifically addresses one or more HSW-related issues. Programs that qualify for HSW credit are identified as "AIA/CES Learning Unit (HSW)" or "AIA/CES LU (HSW)."
The Continuing Education Unit (CEU) is a nationally recognized and uniform unit of measure for continuing education and training. One CEU is awarded for each 10 contact hours of instruction or study. When a provider of CE activities fully follows the requirements of the International Association for Continuing Education and Training (IACET) in awarding CEUs, 10 PDHs will be credited for 1 CEU. However, one should be aware that some organizations may advertise CEU credit without having met the requirements of the IACET.
14. Do I have to be online the entire time to take a course?
No, you may print the course materials and study them off-line, at your convenience.
15. Do you report PDH credits to all the state boards?
No. However, we submit periodic reports to the state boards that require reporting from approved continuing education providers. Our reports include the names and license numbers of all registrants completing the PDHonline courses during the reporting period and the PDH credits earned.
16. Do you offer live seminars?
Yes, we offer live web seminars (webinars) through the Internet for certain topics. You can attend our webinars from your home or office using a computer, a tablet or a smartphone.
17. Can I access online courses from any computer after the purchase?
Yes. You may access your courses from anywhere in the world. To access your account, you need to login using the same user ID (your email address) and password you used previously.
18. Why can't I find my PDH credits at myfloridalicense.com?
The missing PDH credits could be caused by one of the following reasons:
19. Why can't I receive the password I requested through your website?
Our server sends out your password immediately upon your online request. If you have not received your password through email, please check your junk or spam email folder if applicable. If it is not there or you do not have junk email folder, please check your email filter setting. Some email systems may block emails from senders not listed in the contact list (whitelist).
20. Why can't I access your webinar using my Mac?
21. Can I get a refund for my purchase?
As a registered user, you may preview almost all of our courses prior to the purchase. To protect the interest of our course authors, we'll refund your payment only if the course is not accepted by your state board. If you have not completed the quiz, you may request a course exchange if you find the course is not suitable for you. In this case, please send your request through "Contact Us" or call us at 703-988-0088.
22. Can I order several courses all together?
Currently, you may order several courses in one transaction by purchasing a PDH Course Package (Z-course). Our course packages have many different sizes and are very flexible. As a matter of fact, you may customize your own course package. Option: If you wish to order multiple courses at one time or prefer to have one credit card transaction for several purchases, you may place your order over the phone at 703-988-0088. Please have your course numbers and card information ready when you call.
23. Can I use the coupon code for multiple courses?
Yes. You may apply the coupon code to all of your purchases as long as the code has not expired. You need to enter the coupon code in Step 2 of the payment process for each course.
24. Can I share my discount coupon code with my colleagues?
Yes. You may share the coupon code with your colleagues and friends.
25. Where can I enter the coupon code?
You need to first click on "Buy Now" and then enter the coupon code in Step 2 of the payment process at the time of online purchase. You may use the coupon code for multiple courses unless noted otherwise.
26. Do you report to the Florida Board?
Currently, we submit periodic reports to the Florida PLS Board, but not to the FL PE Board (not required anymore). Please note that you must provide us your Florida PLS license number in your profile so that we can report your PDH credits. If you do not see your PDH credits after one month, please notify us through "Contact Us", and provide us the course number and your Florida PLS Number in your message so that we can report your credits.
27. How can I buy multiple courses in one transaction?
You may combine your courses and purchase a PDH Course Package (Z-Course), which enables you to make one payment for all of your courses. You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:
28. How long does it take for you to activate my course after payment?
Usually, our course activation is instant upon your online payment. Occasionally, our server may miss the communication with our payment gateway, and you may not be able to access the quiz immediately after the payment. In this case, please email us your payment receipt, and we will activate your quiz manually. If time is of essence, you may go ahead to make the same purchase again and notify us that you have made duplicated payments. We will issue a full refund to your credit card for your first payment on the following business day.
29. How do you determine the date of completion?
The date of completion for a course is the date you successfully complete the quiz, and is based on your time zone. Our server clock follows the Eastern Time. If you are located in another time zone and you completed your course before midnight your local time, we can adjust the date of completion for you upon your request.
30. Can I view your sample certificate?
Yes, please click the sample certificate of completion for details.
31. Do you offer Timed & Monitored Online Courses for Ohio PE & LS?
Yes, please click Ohio Approved Courses for PE & LS for details. The following notice is posted for your information so that you know the difference between a Correspondence Course (e.g. an online course) and a Timed & Monitored Course (e.g. a live webinar):
32. I am taking a Timed & Monitored Course, but the on-screen clock stopped. How do I restart the clock?
You may resume your clock by pressing F5 key on your keyboard or by refreshing your screen. Please note that for T&M courses, You need to actively view course content online - at least click your mouse once in a while. The on-screen tracking clock will stop if there is no activity for 10 minutes at your end.
If you could not find the answer to your question, please send your question through "Contact Us".