www.PDHonline.com - Your Gateway to Lifelong Learning   |   Email: PDHonline@Gmail.com   
 

Frequently Asked Questions/Online Help

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1. How does your continuing education program work?

All PDHonline courses are designed with a clear purpose and objective to maintain, improve, or expand the skills and knowledge relevant to the licensee's field of practice. Courses offered by PDH Center are the state-of-the-art in the field of engineering and surveying. Each lecture is supplemented with new learning materials including links to additional resources and a quiz to help the attendee earn professional development hours (PDH units) or AIA Learning Units (LU).

Developed and maintained by professional engineers, PDHonline.com/PDHonline.org/PDHcenter.com is a fully automated virtual classroom dedicated to the online continuing education for engineers, surveyors and architects. Our server is programmed to conduct quizzes, issue Certificates of Completion, and keep records of your PDH activities on a 24/7 schedule.

All the online courses offered by PDHonline.com/PDHonline.org/PDHcenter.com comply with the model guidelines published by National Council of Examiners for Engineering and Surveying (NCEES), which are adopted by most state boards of registration for PE & PLS. Our online courses registered with the AIA/CES meet the guidelines and criteria established by the American Institute of Architects' Continuing Education System (AIA/CES).

Because they are selected based on their educational background and practical experience, PDHonline instructors are qualified to teach the subject matter. Many of them have over ten years of practical experience, and are registered professionals in their field of practice.


As an approved continuing education provider, PDHonline.com/PDHonline.org/PDHcenter.com maintains records of all online PDH activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, the type of activity, date of the activity, the instructor's name, sponsoring organization, and the PDH credits earned. Copies of these records for audit verification purposes may be requested by sending emails to PDHonline.org, Inc./PDH Center.

Three states require continuing education providers to submit reports to their respective boards of registration. As an approved provider, PDH Center submits monthly or quarterly reports. These reports include the names and license numbers of all Florida PE & PLS, North Carolina PE & PLS and Tennessee PLS, completing PDHonline courses during that month or quarter and the PDH credits earned.

As an AIA/CES Registered Provider, PDH Center submits monthly reports, including the names and AIA numbers of all AIA members completing the PDHonline courses and the Learning Units (LU) earned, to the AIA/CES Records Office in Oklahoma.

2. How do I take an online course?

Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.

Method A: Treat the online course like it is a home-study course. Here is the recommended procedure:

  1. Purchase the course using one of the payment options.
  2. Download the course files if they are in PDF or Word format.
  3. Print the course materials and quiz questions from your browser.
  4. Study the course materials at your own pace.
  5. Complete the quiz on paper (off-line) if you like.
  6. Log onto our website and enter your quiz answers - our computer will grade your quiz immediately.
  7. Take the quiz again without additional charge, if you fail the quiz.
  8. Print the certificate of completion when you pass the quiz.
Method B: Take the online course entirely by computer. Here is the recommended procedure:
  1. Purchase the course using one of the payment options.
  2. Review the quiz questions online - you may optionally print the quiz questions.
  3. You may save the course materials and quiz questions on your computer for off-line study.
  4. Study the course materials at your own pace online or off-line.
  5. Complete the quiz online - our computer will grade your quiz immediately.
  6. Take the quiz again without additional charge, if you fail the quiz.
  7. Print the certificate of completion when you pass the quiz.
Method C: Take the online course using any combination of the techniques mentioned in Methods A & B.
3. How much time will I be allowed to complete a course?

You have one year from the date of purchase to complete the course.

4. How much time do I have to complete a quiz?

There is no time limit while you take the quiz. If you can't finish the quiz in one session, you may want to save or print out the partially completed quiz for use next time because our server will not be able to remember your partially completed quiz. You must complete the quiz within one year from the date of purchase.

5. Do you have a shopping cart?

Our shopping cart feature is integrated into our course package deals. Here is what you can do to achieve just one payment transaction:

1. Select a PDH Course Package (Z-Course) based on the number of PDHs you need.
2. After making payment for the package, you may customize your package by selecting courses of interest to you.
3. Once you confirm your selection, the courses you select will be automatically activated for you.

You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals

6. How do I pay for the online courses?
To obtain PDH credits for any PDH online course, you must purchase the course and take a quiz. There are two payment options:

1. Payment by Credit Card or eCheck through Express Checkout.

Visa, MasterCard, AMEX & Discover
Authorize.net

We accept Visa, MasterCard, American Express and Discover.

2. Payment by Check or Money Order

If you experience any difficulties in paying by credit card online or prefer to pay by check, you may purchase the course by sending a check or money order to:
PDHonline.org
5272 Meadow Estates Drive
Fairfax, VA 22030-6658
U.S.A.
Note: The check or money order should be made payable to PDHonline.com or PDHcenter.com, and must be drawn on a US bank in US dollars. Once we receive your payment, we will notify you by email so that you can take the quiz and obtain your Certificate of Completion.

3. Payment by Credit Card through Phone or Email

We also accept credit card orders over the phone or email if you provide us the following information:
Your name
Your daytime phone number
Credit card number
Credit card expiration date
The name on the credit card
The card code (CVV on credit card)
Course numbers or titles
Here is our phone number: (703) 988-0088, and email address: PDHonline@Gmail.com. Once we receive your order, we will notify you by email about the course activation.

4. Payment through Purchase Order or Corporate Account

We accept purchase orders or corporate accounts. Please email us at PDHonline@Gmail.com and provide the following information to set up your corporate account or purchase order:
Your name
Your company name
Your company address
Your company phone number
The name & email of the contact person
Course numbers or titles
Special arrangement can be made to activate the courses using your corporate purchase order. Please contact us by phone or through email for details.
7. How can I get a complete record of the courses I have taken from your website?

You may obtain a complete record of the courses you have taken with us from "My Account" (on the top menu bar).

8. How can I contact the instructor?

You may contact the instructor through email. In your email, please include the instructor's name and course number, and be specific about the issues you would like to discuss. Due to the large amount of email inquiries we receive, our instructors will normally respond to the paid users only.

You may also contact the instructor through the quiz end questionnaire or through "My Account" for courses you have completed.

9. How may I become a PDHonline course provider?

If you are interested in becoming a PDHonline course provider, you should submit a resume, a brief biography and a list of proposed course topics to our email address. We will review your educational background and practical experience, and will notify you of our decision within three business days. For more information, please click "Provider" on the top menu bar.

10. How many questions are in each quiz?

The number of quiz questions varies from course to course. There are a minimum of 10 quiz questions in each course offering less than 5 PDH credits, and a minimum of 20 quiz questions in each course offering more than 4 PDH credits. For courses approved by the Texas Land Surveying Board, there are 50 quiz questions for each course. For courses registered with the AIA/CES, there are 10 quiz questions for the first LU credit and 5 quiz questions for each additional LU credit. For example, a 4-LU course has a minimum of 25 quiz questions.

11. What happens if I miss a live webinar session?

You will be automatically enrolled into the next session. Most of our webinars are offered once every three to four months. Please check our website for specific webinar schedule.

12. What is the passing score for PDHonline quizzes?

The passing score is 70% for all PDHonline quizzes except those registered with AIA/CES or approved by Texas PLS Board. The passing score for AIA/CES registered courses and Texas PLS Board approved courses is 80% and 95%, respectively.

13. What are the definitions of PDH, LU and CEU?

A Professional Development Hour (PDH) is defined as one contact hour of instruction, presentation or study. The term PDH is commonly used in the engineering community. The maximum PDH credit for a seminar that starts at 8 a.m. and ends at 5 p.m. with an hour lunch is eight (8). Short breaks are permissible as long as a minimum of 50 minutes of presentation/participation/study per hour is undertaken. If there are no breaks, or there are breaks of less than 10 minutes per hour, no additional time may be claimed. PDH credit cannot exceed the actual contact clock hours. PDH credit is rounded off to the nearest half hour. No activity under a half hour is accepted for credit. For example, a qualifying activity of 30 to 49 minutes would be reported as 0.5 PDH and an activity of 50 to 70 minutes would be reported as 1.0 PDH. A PDH is sometimes called a PDU (Professional Development Unit).

The Learning Unit (LU) is used by the American Institute of Architects' Continuing Education Systems (AIA/CES) and is based on a 60-minute hour. Time beyond 60 minutes is recorded in quarter hour increments (e.g., 1 hour 45 minutes = 1.75 LUs). Credit should be stated as an AIA/CES Learning Unit hour (AIA/CES LU). In order for programs to qualify for Health, Safety and Welfare (HSW) credit, providers must demonstrate that 75% of the content specifically addresses one or more HSW-related issues. Programs that qualify for HSW credit are identified as "AIA/CES Learning Unit (HSW)" or "AIA/CES LU (HSW)."

The Continuing Education Unit (CEU) is a nationally recognized and uniform unit of measure for continuing education and training. One CEU is awarded for each 10 contact hours of instruction or study. When a provider of CE activities fully follows the requirements of the International Association for Continuing Education and Training (IACET) in awarding CEUs, 10 PDHs will be credited for 1 CEU. However, one should be aware that some organizations may advertise CEU credit without having met the requirements of the IACET.

14. Do I have to be online the entire time to take a course?

No, you may print the course materials and study them off-line, at your convenience.

15. Do you report PDH credits to all the state boards?

No. However, we submit periodic reports to the state boards that require reporting from approved continuing education providers. Our reports include the names and license numbers of all registrants completing the PDHonline courses during the reporting period and the PDH credits earned.

16. Do you offer live seminars?

Yes, we offer live web seminars (webinars) through the Internet for certain topics. You can attend our webinars from your home or office using a computer, a tablet or a smartphone.

Our live webinar program has been approved by the New York State Board for Engineering and Land Surveying, and is acceptable to all other state boards. Please click "Live Courses & Web Seminars" for the upcoming webinar schedule.

17. Can I access online courses from any computer after the purchase?

Yes. You may access your courses from anywhere in the world. To access your account, you need to login using the same user ID (your email address) and password you used previously.

18. Why can't I find my PDH credits at myfloridalicense.com?

The missing PDH credits could be caused by one of the following reasons:

1. You did not provide us your Florida license number in your profile at the time you completed your course(s).
2. You provided an incorrect Florida license number in your profile at the time you completed your course(s).
3. You became a Florida PE after you initially signed up as a user of our website.

In any of the above cases, you need to add/verify your Florida license number through "My Account" and notify us through "Contact Us". Please include your course number, completion date and license number in your correspondence so that we can report/resubmit your credit hours.

As a Florida Board approved continuing education provider, PDHonline.org/PDHcenter.com submits periodic PDH reports to the Florida Board of Professional Engineers. Our Florida reports are usually filed on a monthly basis except in the last two months of a license renewal cycle. During the license renewal season, we file our Florida reports more frequently, from weekly in the last two months (January and February in odd year) to daily in the last week of February (odd year) to facilitate the your license renewal process. Since June 1, 2009, you can no longer self-report your continuing education credits for courses completed after 5/31/2009.

For additional information, please visit the Board website below:

Florida Board of Professional Engineers

19. Why can't I receive the password I requested through your website?
Our server sends out your password immediately upon your online request. If you have not received your password through email, please check your junk or spam email folder if applicable. If it is not there or you do not have junk email folder, please check your email filter setting. Some email systems may block emails from senders not listed in the contact list (whitelist).
20. Why can't I access your webinar using my Mac?

You need to install Camino browser on your Mac in order to access our webinar facility. Here is the link to the Camino website:
Get Camino!

21. Can I get a refund for my purchase?

As a registered user, you may preview almost all of our courses prior to the purchase. To protect the interest of our course authors, we'll refund your payment only if the course is not accepted by your state board. If you have not completed the quiz, you may request a course exchange if you find the course is not suitable for you. In this case, please send your request through "Contact Us" or call us at 703-988-0088.

22. Can I order several courses all together?

Currently, you may order several courses in one transaction by purchasing a PDH Course Package (Z-course). Our course packages have many different sizes and are very flexible. As a matter of fact, you may customize your own course package. Option: If you wish to order multiple courses at one time or prefer to have one credit card transaction for several purchases, you may place your order over the phone at 703-988-0088. Please have your course numbers and card information ready when you call.

23. Can I use the coupon code for multiple courses?

Yes. You may apply the coupon code to all of your purchases as long as the code has not expired. You need to enter the coupon code in Step 2 of the payment process for each course.

24. Can I share my discount coupon code with my colleagues?

Yes. You may share the coupon code with your colleagues and friends.

25. Where can I enter the coupon code?

You need to first click on "Buy Now" and then enter the coupon code in Step 2 of the payment process at the time of online purchase. You may use the coupon code for multiple courses unless noted otherwise.

26. Do you report to the Florida Board?

Currently, we submit periodic reports to the Florida PLS Board, but not to the FL PE Board (not required anymore). Please note that you must provide us your Florida PLS license number in your profile so that we can report your PDH credits. If you do not see your PDH credits after one month, please notify us through "Contact Us", and provide us the course number and your Florida PLS Number in your message so that we can report your credits.

27. How can I buy multiple courses in one transaction?

You may combine your courses and purchase a PDH Course Package (Z-Course), which enables you to make one payment for all of your courses. You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals


28. How long does it take for you to activate my course after payment?

Usually, our course activation is instant upon your online payment. Occasionally, our server may miss the communication with our payment gateway, and you may not be able to access the quiz immediately after the payment. In this case, please email us your payment receipt, and we will activate your quiz manually. If time is of essence, you may go ahead to make the same purchase again and notify us that you have made duplicated payments. We will issue a full refund to your credit card for your first payment on the following business day.


29. How do you determine the date of completion?

The date of completion for a course is the date you successfully complete the quiz, and is based on your time zone. Our server clock follows the Eastern Time. If you are located in another time zone and you completed your course before midnight your local time, we can adjust the date of completion for you upon your request.


30. Can I view your sample certificate?

Yes, please click the sample certificate of completion for details.

31. Do you offer Timed & Monitored Online Courses for Ohio PE & LS?

Yes, please click Ohio Approved Courses for PE & LS for details. The following notice is posted for your information so that you know the difference between a Correspondence Course (e.g. an online course) and a Timed & Monitored Course (e.g. a live webinar):

OHIO BOARD CPD ADVISORY (10/1/2015)

Registrants are reminded that Board policy allows up to a maximum of three (3) hours continuing professional development per year for the completion of correspondence courses (paper, online, or other formats) provided the course and course provider meet the requirements of R.C. 4733.151.

Important- Do not confuse correspondence courses and online courses. Correspondence courses are courses that involve reading articles or other text and can be received by mail or online. Correspondence courses are typically self-paced and participation is not monitored by the provider. These types of courses are acceptable up to three hours per year.

32. I am taking a Timed & Monitored Course, but the on-screen clock stopped. How do I restart the clock?

You may resume your clock by pressing F5 key on your keyboard or by refreshing your screen. Please note that for T&M courses, You need to actively view course content online - at least click your mouse once in a while. The on-screen tracking clock will stop if there is no activity for 10 minutes at your end.



If you could not find the answer to your question, please send your question through "Contact Us".