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Frequently Asked Questions/Online Help

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Click any question below to view the the answer!

1. Do you have a shopping cart?

Our shopping cart feature is integrated into our course package deals. Here is what you can do to achieve just one payment transaction:

1. Select a PDH Course Package (Z-Course) based on the number of PDHs you need.
2. After making payment for the package, you may customize your package by selecting courses of interest to you.
3. Once you confirm your selection, the courses you select will be automatically activated for you.

You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals

2. How do I pay for the online courses?
To obtain PDH credits for any PDH online course, you must purchase the course and take a quiz. There are two payment options:

1. Payment by Credit Card or eCheck through Express Checkout.

Visa, MasterCard, AMEX & Discover
Authorize.net

We accept Visa, MasterCard, American Express and Discover.

2. Payment by Check or Money Order

If you experience any difficulties in paying by credit card online or prefer to pay by check, you may purchase the course by sending a check or money order to:
PDHonline.org
5272 Meadow Estates Drive
Fairfax, VA 22030-6658
U.S.A.
Note: The check or money order should be made payable to PDHonline.com or PDHcenter.com, and must be drawn on a US bank in US dollars. Once we receive your payment, we will notify you by email so that you can take the quiz and obtain your Certificate of Completion.

3. Payment by Credit Card through Phone or Email

We also accept credit card orders over the phone or email if you provide us the following information:
Your name
Your daytime phone number
Credit card number
Credit card expiration date
The name on the credit card
The card code (CVV on credit card)
Course numbers or titles
Here is our phone number: (703) 988-0088, and email address: PDHonline@Gmail.com. Once we receive your order, we will notify you by email about the course activation.

4. Payment through Purchase Order or Corporate Account

We accept purchase orders or corporate accounts. Please email us at PDHonline@Gmail.com and provide the following information to set up your corporate account or purchase order:
Your name
Your company name
Your company address
Your company phone number
The name & email of the contact person
Course numbers or titles
Special arrangement can be made to activate the courses using your corporate purchase order. Please contact us by phone or through email for details.
3. Why didn't my credit card transaction go through?

Online credit card transaction failure could be caused by one of the following reasons:

1. You entered an incorrect Card Code (CVV - Card Verification Code) on the payment screen. In this case, you will receive the following message on the payment screen:


This transaction has been declined.

To resolve this issue, you need to enter the correct card code (the last 3 digits on the back of your credit card or the 4 digits in small print above your American Express card numbers.

2. Your credit card company may have placed a hold on your credit card transaction. In this case, you will receive the following message on the payment screen:


(2) This transaction has been declined.

To resolve this issue, you need to contact your credit card company to ask them to remove any restriction they have placed on your credit card (they can do so instantly within their systems). Then you can re-submit your transaction online.

3. Occasionally, the following error message may result after you re-submit the transaction:


(98) This transaction cannot be accepted.

If the error message (98) above appears on the payment screen, please close the payment screen (the one with a light yellow background) and re-start the payment process. If the problem persists, please call us at 703-988-0088 to place your order over the phone.

4. How do I know my credit card transaction is secure?

Our online ordering system uses the industry-standard Secure Sockets Layer (SSL) technology powered by the credit card processors Authorize.net and PayPal.com to encrypt the information you send us when you place your order. The transaction information is encrypted on your computer, sent through the Internet as scrambled code, and decrypted on the credit card processor's secure server. Therefore, your credit card information is secure and cannot be read in transit.

5. How much do online courses cost?

The standard price of our online course ranges from $15 to $30 per credit hour. Special discounts are available during promotional events. Group discounts are also available to any company with four or more engineers and/or surveyors who must meet continuing education requirements and register as PDHonline users. To receive a special group discount, please contact us through email or at 703-988-0088 for details.

6. How can I get a receipt for my purchase?

We will send you a receipt through email once we receive your online payment or check payment. You may also print a payment receipt at any time from "My Account".

7. How can I get a copy of the PDHonline course catalog?

We offer digital catalogs only. You may print a copy of the PDHonline course catalog from "Courses" on the top menu bar.

8. What should I enter as the Security Code on the payment screen?

You need to enter the special characters shown in a gray box of the payment screen as the Security Code when you place your order online. The Security Code is different from CVS (Card Verification Code) - last 3 numbers from back of card (or 4 numbers in small print on an AMEX card).

9. Do you offer corporate training programs?

Yes. We can design, implement, maintain or provide your corporate online training program. Please contact us through email or at 703-988-0088 for details.

10. Do you offer group discounts?

Yes. Group discounts are available to any company with four or more engineers and/or surveyors who must meet the continuing education requirements. To receive a special group discount, please contact us through email or at 703-988-0088 for details.

11. Do you accept all major credit cards?

Yes. We accept all major credit cards through Express Checkout or PayPal.com. You need to choose Express Checkout if you want to use American Express corporate cards or Discover Cards.

12. Can I receive credits if I forgot to enter the coupon code at the time of online purchase?

No. Our office policy requires that all coupon codes be entered at the time of online purchase because we do revenue sharing with our course providers in real time. Thank you for your understanding.

13. Can I get a refund for my purchase?

As a registered user, you may preview almost all of our courses prior to the purchase. To protect the interest of our course authors, we'll refund your payment only if the course is not accepted by your state board. If you have not completed the quiz, you may request a course exchange if you find the course is not suitable for you. In this case, please send your request through "Contact Us" or call us at 703-988-0088.

14. Can I order several courses all together?

Currently, you may order several courses in one transaction by purchasing a PDH Course Package (Z-course). Our course packages have many different sizes and are very flexible. As a matter of fact, you may customize your own course package. Option: If you wish to order multiple courses at one time or prefer to have one credit card transaction for several purchases, you may place your order over the phone at 703-988-0088. Please have your course numbers and card information ready when you call.

15. Can I use the coupon code for multiple courses?

Yes. You may apply the coupon code to all of your purchases as long as the code has not expired. You need to enter the coupon code in Step 2 of the payment process for each course.

16. Can I share my discount coupon code with my colleagues?

Yes. You may share the coupon code with your colleagues and friends.

17. Do you have an introductory promotion for the first time PDHonline users?

Yes. As part of our ongoing 15th Anniversary celebrations, the first time users may receive 25% discount for the first PDH course purchase. Just enter the following coupon code in Step 2 of the payment process at the time of online purchase:

PDH2015

This offer cannot be applied to prior sales. The coupon code must be entered at the time of online purchase to receive the discount.

18. Where can I enter the coupon code?

You need to first click on "Buy Now" and then enter the coupon code in Step 2 of the payment process at the time of online purchase. You may use the coupon code for multiple courses unless noted otherwise.

19. How can I buy multiple courses in one transaction?

You may combine your courses and purchase a PDH Course Package (Z-Course), which enables you to make one payment for all of your courses. You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals


20. How long does it take for you to activate my course after payment?

Usually, our course activation is instant upon your online payment. Occasionally, our server may miss the communication with our payment gateway, and you may not be able to access the quiz immediately after the payment. In this case, please email us your payment receipt, and we will activate your quiz manually. If time is of essence, you may go ahead to make the same purchase again and notify us that you have made duplicated payments. We will issue a full refund to your credit card for your first payment on the following business day.


21. What can I do if I cannot make a payment through your Express Checkout?

If you experienced a problem with our Express Checkout, you may do one of the following:
1. Use a different credit card;
2. Use a different computer;
3. Send us a check; or
4. Place your order over the phone at 703-988-0088


If you could not find the answer to your question, please send your question through "Contact Us".