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Frequently Asked Questions/Online Help

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Click any question below to view the the answer!

1. How much time do I have to complete a quiz?

There is no time limit while you take the quiz. If you can't finish the quiz in one session, you may want to save or print out the partially completed quiz for use next time because our server will not be able to remember your partially completed quiz. You must complete the quiz within one year from the date of purchase.

2. Why can't I open the PDF files on your website?

This could be caused by one of the following reasons:

1. Your computer's resource is low. In other words, you may have several applications running, and your computer may not have sufficient RAM to open another PDF document. In this case, we recommend that you first save the file to your computer by right clicking the mouse, choosing "Save Target As..." in Internet Explorer or "Save Link As..." in Chrome, and then open the file in Adobe Acrobat Reader.

2. You may not have Adobe Acrobat Reader installed on your computer or you may have an earlier version. Please click the button below to download the latest FREE version of Acrobat Reader.

3. Why can't I access the course or quiz after online payment?

Occasionally, our server may miss the communication from our payment gateway. If you cannot access the quiz or course materials after online payment, please notify us through "Contact Us" or call us at 703-988-0088. Once we receive your notification, we will activate the quiz or course for you, and send you an email notification about the quiz or course activation.

4. Do I have to be online the entire time to take a course?

No, you may print the course materials and study them off-line, at your convenience.

5. Can I access online courses from any computer after the purchase?

Yes. You may access your courses from anywhere in the world. To access your account, you need to login using the same user ID (your email address) and password you used previously.


If you could not find the answer to your question, please send your question through "Contact Us".