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C320
Effective Water Utility Management

Jim Newton, P.E., DEE

Water and wastewater utilities across the country face common challenges. These include rising costs, aging infrastructure, increasingly stringent regulatory requirements, population changes, and a rapidly changing workforce. While many utility managers find themselves turning from one urgent priority to the next, others have systematically applied effective utility management approaches that have helped them improve their products and services, increase community support, and ensure a strong and viable utility long into the future.

Effective utility management can help water and wastewater utilities enhance the stewardship of their infrastructure, improve performance in many critical areas, and respond to current and future challenges. Addressing these challenges also requires ongoing collaboration between government, industry, elected officials, and other stakeholders.

This course is derived from a collaboration effort between
  • Association of Metropolitan Water Agencies (AMWA)
  • American Public Works Association (APWA)
  • American Water Works Association (AWWA)
  • National Association of Clean Water Agencies (NACWA)
  • National Association of Water Companies (NAWC)
  • United States Environmental Protection Agency (EPA)
  • Water Environment Federation (WEF)


  • The text for this course is the final report prepared by the collaboration under the US EPA and titled, “Effective Utility Management: A Primer for Water and Wastewater Utilities.”

    This course includes a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.


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    NY PE & PLS: You must choose courses that are technical in nature or related to matters of laws and ethics contributing to the health and welfare of the public. NY Board does not accept courses related to office management, risk management, leadership, marketing, accounting, financial planning, real estate, and basic CAD. Specific course topics that are on the borderline and are not acceptable by the NY Board have been noted under the course description on our website.

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