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Frequently Asked Questions/Online Help

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Click any question below to view the the answer!

1. How can I get an additional certificate of completion?

You may print certificates of completion for the courses you have taken from "My Account" (on the top menu bar).

2. How can I get a complete record of the courses I have taken from your website?

You may obtain a complete record of the courses you have taken with us from "My Account" (on the top menu bar).

3. Do I need to submit a copy of the certificate of completion to my state board?

Usually, you do not need to mail/email your certificates of completion to your board unless you are asked to do so on the renewal form or when you are audited. However, you should keep a digital copy of the certificate of completion for your own record.

4. Do you report PDH credits to all the state boards?

No. However, we submit periodic reports to the state boards that require reporting from approved continuing education providers. One example is the FL PLS Board. Our reports include the names and license numbers of all registrants completing the PDHonline courses during the reporting period and the PDH credits earned.

5. Why can't I find my previous PDH course purchase or completed course records in My Account?

This may be because you have more than one account with us. If your email address has changed, you should still use the old email address and the associated password to access your previous account information. If you would like to combine your records from two accounts, please provide us with your old and new email addresses through "Contact Us" or call us at 571-295-4410.

6. Do you report to the Florida Board?

Currently, we submit periodic reports to the Florida PLS Board, but not to the FL PE Board (not required anymore). Please note that you must provide us with your Florida PLS license number in your profile so that we can report your PDH credits. If you do not see your PDH credits after one month, please notify us through "Contact Us", and provide us with the course number and your Florida PLS Number in your message so that we can report your credits.

7. How do you determine the date of completion?

The date of completion for a course is the date you successfully complete the quiz, and is based on your time zone. Our server clock follows Eastern Time. If you are located in another time zone and you completed your course before midnight your local time, we can adjust the date of completion for you upon your request.

8. Can I view your sample certificate?

Yes, please click the sample certificate of completion for details.

If you could not find the answer to your question, please send your question through "Contact Us".