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M482
Quality Management - ISO Audit & Performance Systems

Jurandir Primo, PE

The essential purpose of this guidebook is to summarize the study of quality management tools, with proven traditional practices widely applied, as well as, innovative methods. Anyway, a qualified professional or accredited consultant in Quality Management should be always consulted to give satisfactory solutions according to managerial activities.

Successful companies understand the powerful impact customer-defined quality can have on business. For this reason many competitive firms continually increase their quality standards. For example, both the Ford Motor Company and the Honda Motor Company always announce they make customer satisfaction the number one in priority.

The definition of quality depends on the role of the people defining it. Most consumers think how difficult it is to define quality, but they know when they see it. For example, although you probably have an opinion as to which manufacturer of athletic shoes provides the highest quality, it would probably be difficult for you to define a quality standard in precise terms, such as, airline services, child day-care facilities, college classes, or even English textbooks.

Quality management is the middle of the personnel doing the work. Value for price paid is a definition of quality that consumers often use for product or service usefulness. This is the only definition that combines economics with consumer criteria. However, quality control is, sometimes, in conflict with other managerial activities in getting the job completed in the specified or required time, in the real world, even the best contractors may sacrifice some quality for the sake of a single penny.

This course includes a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.


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NY PE & PLS: You must choose courses that are technical in nature or related to matters of laws and ethics contributing to the health and welfare of the public. NY Board does not accept courses related to office management, risk management, leadership, marketing, accounting, financial planning, real estate, and basic CAD. Specific course topics that are on the borderline and are not acceptable by the NY Board have been noted under the course description on our website.

AIA Members: You must take the courses listed under the category "AIA/CES Registered Courses" if you want us to report your Learning Units (LUs) to AIA/CES. If you take courses not registered with AIA/CES, you need to report the earned Learning Units (not qualified for HSW credits) using Self Report Form provided by AIA/CES.

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