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Communication is an essential skill for professionals, especially in the construction and manufacturing industries. It is a two-way process: sending and receiving. Many focus only on the sending portion. However, in order to be a great communicator, you must also learn to listen with understanding. This course presents an overview of communication barriers as discussed by the late Professors Carl R. Rogers and F. J. Roethlisberger in their famous article Barriers and Gateways to Communication published by the Harvard Business Review. Prof. Rogers is the creator of client-centered therapy and counseling, student-centered education, and person-centered approaches to human relations and community building. By adapting to these approaches, you will be able to overcome communication barriers and become an effective communicator.
This course includes a multiple-choice quiz at the end, which is designed to enhance the understanding of the course materials.
NY PE & PLS: You must choose courses that are technical in nature or related to matters of laws and ethics contributing to the health and welfare of the public. NY Board does not accept courses related to office management, risk management, leadership, marketing, accounting, financial planning, real estate, and basic CAD. Specific course topics that are on the borderline and are not acceptable by the NY Board have been noted under the course description on our website.