Effective Email for the Technical Professional

Course Outline

This course is a derivative work adapted from an article entitled A Beginner's Guide to Effective Email (Revision 2.0 May 2001) placed in the public domain by Kaitlin Duck Sherwood. Admiration and gratitude are given to Ms. Sherwood wholeheartedly. Among other modifications and enhancements, the original document's general subject matter has been replaced with technical subject matter similar to what would be encountered by today's professional.

This course includes a multiple choice quiz at the end, which is designed to enhance the understanding of the course materials.

Learning Objective

At the conclusion of this two hour course, the student will learn the following regarding the use of email:

• The importance of email communication in today's technical environment;
• The need to adjust communication styles when using email;
• The significance of providing a recipient with sufficient context;
• The concern for page layout issues;
• The shortcomings of email with regards to intonation; and
• The opinions recipients can potentially form based on cues you provide.
  
  

Intended Audience

This course will be useful not only to technical professionals who are just beginning, but also to those who are already using email as a mode of communication. It will be helpful because it encourages the Engineer and technician to "break-away" from the formal, traditional form of syntax and structure and join the new generation of electronic communication while simultaneously maintaining the technical accuracy demanded by the profession.

Course Content

The course content is in a PDF file (582 KB) Effective Email for the Technical Professional.

Please click on the above underlined hypertext to view, download or print the document for your study.

Quiz

Once you finish studying the above course content, you need to take a quiz to obtain the PDH credits.

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DISCLAIMER: The materials contained in the online course are not intended as a representation or warranty on the part of PDH Center or any other person/organization named herein. The materials are for general information only. They are not a substitute for competent professional advice. Application of this information to a specific project should be reviewed by a registered architect and/or professional engineer/surveyor. Anyone making use of the information set forth herein does so at their own risk and assumes any and all resulting liability arising therefrom.

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