Frequently Asked Questions/Online Help
Click any question below to view the the answer!
1. Do you have a shopping cart?
Our shopping cart feature is integrated into our course package deals. Here is what you can do to achieve just one payment transaction:
2. How do I pay for the online courses?
3. Why didn't my credit card transaction go through?
Online credit card transaction failure could be caused by one of the following reasons:
To resolve this issue, you need to enter the correct card code (the last 3 digits on the back of your credit card or the 4 digits in small print above your American Express card numbers.
To resolve this issue, you need to contact your credit card company to ask them to remove any restriction they have placed on your credit card (they can do so instantly within their systems). Then you can re-submit your transaction online.
4. How do I know my credit card transaction is secure?
Our online ordering system uses the industry-standard Secure Sockets Layer (SSL)
technology powered by the credit card processors Authorize.net and PayPal.com
to encrypt the information you send us when you place your order. The transaction
information is encrypted on your computer, sent through the Internet as scrambled
code, and decrypted on the credit card processor's secure server. Therefore, your credit card
information is secure and cannot be read in transit.
5. How much do online courses cost?
The standard price of our online course ranges from $15 to $30 per credit hour.
Special discounts are available during promotional events. Group discounts
are also available to any company with four or more engineers and/or surveyors
who must meet continuing education requirements and register as
PDHonline users. To receive a special group discount, please contact us through email
or at 703-988-0088 for details.
6. How can I get a receipt for my purchase?
We will send you a receipt through email once we receive your online payment
or check payment. You may also print a payment receipt at any time from "My Account".
7. How can I get a copy of the PDHonline course catalog?
We offer digital catalogs only. You may print a copy of the PDHonline
course catalog from "Courses"
on the top menu bar.
8. What should I enter as the Security Code on the payment screen?
You need to enter the special characters shown in a gray box of the payment screen as the Security Code when you place your order online. The Security Code is different from CVS (Card Verification Code) - last 3 numbers from back of card (or 4 numbers in small print on an AMEX card).
9. Do you offer corporate training programs?
Yes. We can design, implement, maintain or provide your corporate online training program. Please contact us through email or at 703-988-0088 for details.
10. Do you offer group discounts?
Yes. Group discounts are available to any company with four or more engineers and/or surveyors who must meet the continuing education requirements. To receive a special group discount, please contact us through email or at 703-988-0088 for details.
11. Do you accept all major credit cards?
Yes. We accept all major credit cards through Express Checkout or PayPal.com. You need to choose Express Checkout if you want to use American Express corporate cards or Discover Cards.
12. Can I receive credits if I forgot to enter the coupon code at the time of online purchase?
No. Our office policy requires that all coupon codes be entered at the time of online purchase because we do revenue sharing with our course providers in real time. Thank you for your understanding.
13. Can I get a refund for my purchase?
As a registered user, you may preview almost all of our courses prior to the purchase. To protect the interest of our course authors, we'll refund your payment only if the course is not accepted by your state board. If you have not completed the quiz, you may request a course exchange if you find the course is not suitable for you. In this case, please send your request through "Contact Us" or call us at 703-988-0088.
14. Can I order several courses all together?
Currently, you may order several courses in one transaction by purchasing a PDH Course Package (Z-course). Our course packages have many different sizes and are very flexible. As a matter of fact, you may customize your own course package. Option: If you wish to order multiple courses at one time or prefer to have one credit card transaction for several purchases, you may place your order over the phone at 703-988-0088. Please have your course numbers and card information ready when you call.
15. Can I use the coupon code for multiple courses?
Yes. You may apply the coupon code to all of your purchases as long as the code has not expired. You need to enter the coupon code in Step 2 of the payment process for each course.
16. Can I share my discount coupon code with my colleagues?
Yes. You may share the coupon code with your colleagues and friends.
17. Do you have an introductory promotion for the first time PDHonline users?
Yes. As part of our
ongoing 15th Anniversary celebrations, the first time users may receive 25% discount for the first PDH course purchase. Just enter the following coupon code in Step 2 of the payment process at the time of online purchase:
18. Where can I enter the coupon code?
You need to first click on "Buy Now" and then enter the coupon code in Step 2 of the payment process at the time of online purchase. You may use the coupon code for multiple courses unless noted otherwise.
19. How can I buy multiple courses in one transaction?
You may combine your courses and purchase a PDH Course Package (Z-Course), which enables you to make one payment for all of your courses. You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:
20. How long does it take for you to activate my course after payment?
Usually, our course activation is instant upon your online payment. Occasionally, our server may miss the communication with our payment gateway, and you may not be able to access the quiz immediately after the payment. In this case, please email us your payment receipt, and we will activate your quiz manually. If time is of essence, you may go ahead to make the same purchase again and notify us that you have made duplicated payments. We will issue a full refund to your credit card for your first payment on the following business day.
21. What can I do if I cannot make a payment through your Express Checkout?
If you experienced a problem with our Express Checkout, you may do one of the following:
If you could not find the answer to your question, please send your question through "Contact Us".