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Frequently Asked Questions/Online Help

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Click any question below to view the the answer!

1. Do you have a shopping cart?

Yes, we do. You may also use our course package deals to achieve just one payment transaction for a group of courses:

1. Select a PDH Course Package (Z-Course) based on the number of PDHs you need.
2. After making payment for the package, you may customize your package by selecting courses of interest to you through the "Courses To Be Completed" section under "My Account".
3. Once you confirm your selection, the courses you select will be automatically activated for you.

You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals

2. How do I pay for the online courses?
To obtain PDH credits for any PDH online course, you must purchase the course and take a quiz. There are several payment options:

1. Payment by Credit Card or eCheck through Express Checkout.
Visa, MasterCard, AMEX & Discover
Authorize.net

We accept Visa, MasterCard, American Express, and Discover. If you prefer to pay through PayPal, please send payment to PDHonline@Gmail.com and specify the course number(s) in the transaction note.

2. Payment by Check or Money Order
If you experience any difficulties in paying by credit card online or prefer to pay by check, you may purchase the course by sending a check or money order to:
PDHonline.com
5272 Meadow Estates Drive
Fairfax, VA 22030-6658
U.S.A. Note: The check or money order should be made payable to PDHonline.com or PDHcenter.com, and must be drawn on a US bank in US dollars. Once we receive your payment, we will notify you by email so that you can take the quiz and obtain your Certificate of Completion.

3. Payment by Credit Card through Phone or Email
We also accept credit card orders over the phone or email if you provide us with the following information:
Your name
Your daytime phone number
Credit card number
Credit card expiration date
The name on the credit card
The card code (CVV on credit card)
Course numbers or titles Here is our phone number: 571-295-4410, and email address: PDHonline@Gmail.com. Once we receive your order, we will notify you by email about the course activation.

4. Payment through Purchase Order or Corporate Account
We accept purchase orders or corporate accounts. Please email us at PDHonline@Gmail.com and provide the following information to set up your corporate account or purchase order:
Your name
Your company name
Your company address
Your company phone number
The name & email of the contact person
Course numbers or titles Special arrangements can be made to activate the courses using your corporate purchase order. Please contact us by phone or through email for details.
3. Why didn't my credit card transaction go through?

Online credit card transaction failure could be caused by one of the following reasons:

1. You entered an incorrect Card Code (CVV - Card Verification Code) on the payment screen. In this case, you will receive the following message on the payment screen:

This transaction has been declined.

To resolve this issue, you need to enter the correct card code (the last 3 digits on the back of your credit card or the 4 digits in small print above your American Express card numbers.

2. Your credit card company may have placed a hold on your credit card transaction. In this case, you will receive the following message on the payment screen:

(2) This transaction has been declined.

To resolve this issue, you need to contact your credit card company to ask them to remove any restrictions they have placed on your credit card (they can do so instantly within their systems). Then you can re-submit your transaction online.

3. When a transaction is declined, you need to go back to Step 1 of the payment process so that you can submit the corrected card information successfully. If you resubmit the card information without going back to Step 1, you may receive the following error message:

Error: A duplicate transaction has been submitted.

When this happens, you will NOT be charged twice because this is an error message, which means that your transaction is NOT successful (it did not go through). All you need to do is to click the BACK button in the browser so that you can go back to Step 1 and restart the payment process.

4. Occasionally, the following error message may result after you resubmit the transaction:

(98) This transaction cannot be accepted.

If the error message (98) above appears on the payment screen, please close the payment screen (the one with a light yellow background) and restart the payment process. If the problem persists, please call us at 571-295-4410 to place your order over the phone.

4. How do I know my credit card transaction is secure?

Our online ordering system uses the industry-standard Secure Sockets Layer (SSL) technology powered by the credit card processors Authorize.net or PayPal.com to encrypt the information you send us when you place your order. The transaction information is encrypted on your computer, sent through the Internet as scrambled code, and decrypted on the credit card processor's secure server. Therefore, your credit card information is secure and cannot be read in transit.

5. How much do online courses cost?

The standard price of our online course ranges from $15 to $30 per credit hour. Special discounts are available during promotional events. Group discounts are also available to any company with four or more engineers and/or surveyors who must meet continuing education requirements and register as PDHonline users. To receive a special group discount, please contact us through email or at 571-295-4410 for details.

6. How can I get a receipt for my purchase?

We will send you a receipt through email once we receive your online payment or check payment. You may also print a payment receipt at any time from "My Account".

7. How can I get a copy of the PDHonline course catalog?

We offer digital catalogs only. You may print a copy of the PDHonline course catalog from "Courses" on the top menu bar.

8. Do you offer corporate training programs?

Yes. We can design, implement, maintain or provide your corporate online training program. Please contact us through email or at 571-295-4410 for details.

9. Do you offer group discounts?

Yes. Group discounts are available to any company with four or more engineers and/or surveyors who must meet the continuing education requirements. To receive a special group discount, please contact us through email or at 571-295-4410 for details.

10. Do you accept all major credit cards?

Yes. We accept all major credit cards through Express Checkout or PayPal.com. You need to choose Express Checkout if you want to use American Express corporate cards or Discover Cards.

11. Can I receive credits if I forgot to enter the coupon code at the time of online purchase?

No. Our office policy requires that all coupon codes be entered at the time of online purchase because we do revenue sharing with our course providers in real-time. Thank you for your understanding.

12. Can I get a refund for my purchase?

As a registered user, you may preview almost all of our courses prior to the purchase. To protect the interest of our course authors, we'll refund your payment only if the course is not accepted by your state board. If you have not completed the quiz, you may request a course exchange if you find the course is not suitable for you. In this case, please send your request through "Contact Us" or call us at 571-295-4410.

13. Can I use the coupon code for multiple courses?

Yes. You may apply the coupon code to all of your purchases as long as the code has not expired. You need to enter the coupon code in Step 2 of the payment process for each course.

14. Can I share my discount coupon code with my colleagues?

Yes. You may share the coupon code with your colleagues and friends.

15. Do you have an introductory promotional offer for the first time PDHonline users?

Yes. As part of our ongoing 22nd Anniversary celebrations, first-time users may receive a 25% discount on their purchase. Just enter the following coupon code in Step 2 of the payment process at the time of online purchase:

PDH2015

This offer cannot be applied to prior sales. The coupon code must be entered at the time of online purchase to receive the discount.

16. Where can I enter the coupon code?

You need to first click on "Buy Now" or "Proceed to Checkout" and then enter the coupon code in Step 2 of the payment process at the time of online purchase. You may use the coupon code multiple times before its expiration unless noted otherwise.

17. How can I buy multiple courses in one transaction?

You may use our shopping cart to purchase multiple courses in one transaction. Another option is to combine your courses and purchase a PDH Course Package (Z-Course), which enables you to make one payment for all of your courses and receive a volume discount. You may find PDH Course Package Deals in the right-hand side column of the PDH Online Course Library table or through the following link:

PDH Course Package Deals


18. How long does it take for you to activate my course after payment?

Usually, our course activation is instant upon your online payment. Occasionally, our server may miss communication with our payment gateway, and you may not be able to access the quiz immediately after the payment. In this case, please email us your payment receipt, and we will activate your quiz manually. If time is of the essence, you may go ahead to make the same purchase again and notify us that you have made duplicated payments. We will issue a full refund to your credit card for your duplicated payment on the following business day.


19. What can I do if I cannot make a payment through your Express Checkout?

If you experienced a problem with our Express Checkout, you may do one of the following:
1. Use a different credit card;
2. Use a different computer;
3. Send your payment to PDHonline@Gmail.com through PayPal;
4. Send us a check; or
5. Place your order over the phone at 571-295-4410

20. Do you offer discounted course packages?

Yes, we offer many course packages of different sizes. You may find them (Z-courses) in the PDH Course Package Deals.

Our course packages are very flexible because you may customize your own course selection.

If you could not find the answer to your question, please send your question through "Contact Us".